044 871 2011

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Privacy Policy

READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS WEBSITE AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.

Privacy Policy

For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”) and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation GDPR (EU) 2016/679. We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

In utilising our website, using our services or otherwise if your information is submitted to us through a lead generation service, users may be asked to provide the following information (Personal Information):

  • First Name
  • Surname
  • Email
  • Phone Number
  • Language
  • Company/CC/Business Name
  • Company/CC/Business Registration Number

We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS and other mobile services), but, to the extent necessary, your agreement to this Privacy Policy constitutes your consent as contemplated in section 69 of the Act and/or Article 7 of the GDPR (whichever is applicable). Where necessary, we will seek to obtain your specific consent in future instances should we deem same required by law and where your consent herein might not be lawfully sufficient.

We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

  • The provision and performance of our services to you
  • Informing you of changes made to our website
  • The provision of marketing-related services to you by us
  • Responding to any queries or requests you may have
  • Developing a more direct and substantial relationship with users
  • Developing an online user profile
  • Understanding general user trends and patterns
  • For security, administrative and legal purposes
  • The creation and development of market data profiles

Although absolute security cannot be guaranteed on the internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

While we cannot ensure or warrant the security of any Personal Information you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

We store your Personal Information directly, or alternatively, store your Personal Information on, and transfer your Personal Information to, a central database. If the location of the central database is in a country that does not have substantially similar laws which provide for the protection of Personal Information, we will take the necessary steps to ensure that your Personal Information is adequately protected in that jurisdiction by means of ensuring that standard data protection clauses are enforced as envisaged by the GDPR.

Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

The Personal Information we collect from users shall only be accessed by our employees, representatives, and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.

Disclosure of Personal Information We may disclose your Personal Information to the following persons for the purposes of rendering our services to you, and for those reasons recorded above:

  • Affiliated Companies
  • Agents
  • Representatives
  • If our services are provided in conjunction with, or by involvement of third parties, such third parties may need to have your Personal Information in order to fulfil your request.

Log Files When you visit the website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically.

Cookies We use cookies. A cookie is a small piece of information stored on your computer or smartphone by the web browser. The two types of cookies used on the Website are described below:

  • “Session cookies”: These are used to maintain a so-called ‘session state’ and only last for the duration of your use of the Website.
  • “Permanent cookies”: These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user.

Links from the Website Our Website may contain links to other third-party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling, and/or live chat platforms. If you select a link to any third-party website, you may be subject to such third-party website’s terms and conditions and/or other policies, which are not under our control.

Application of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”)

  • Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we respond to the Data Messages.
  • Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.
  • Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between us and users.

Information to be provided in terms of section 43(1) of the ECT Act: This Website is owned and operated by Keens Kenmar.

  • Address for service of legal documents: 27 Market Street, George
  • Contact Number: 044 871 2011
  • Website: keens.co.za
  • Email address: info@keens.co.za

Lodging of Complaints If you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to lodge a complaint with the supervisory authority in your country.